The Public Utilities Regulatory Commission (PURC), in collaboration with the Northern Electricity Distribution Company (NEDCO), on Saturday, 20 April 2024 organised a joint Radio Tamale programme on the theme; Let’s Reason Together.

The Let’s Reason Together radio programme was birthed when the northern region office of PURC identified a communication gap between the service providers and their customers that led to some unhealthy relationships between the two. Thus, the regional office designed this programme to serve as a voice; The Voice of Hope between the service providers and their customers. The programme serves as a medium where the service providers and their customers interface directly with each other.

The Customer Services Officer and the Billing Officer of the NEDCo northern regional area office Alhaji Danjuma, took turns to delve into the details of the four categories the amnesty will cover.

According to  Alhaji Danjuma, NEDCo wants to foster a good relationship between the company and its customers for which reason they have come out with this month-long amnesty declaration. He further stated that NEDCo wants to correct and regularise all the anomalies on their system owing to the deliberate actions of their customers.

The amnesty covers customers who have done self-connections without the authorisation of NEDCo, customers who have engaged in interconnections from facilities that may or may not be recognised by NEDCo, self-transfer of meters and customers with wrong tariff classification as a result of the customer providing the wrong information.

Listeners of the discussion were very enthused about the amnesty and those who had the opportunity to call in the programme pledged to take advantage of amnesty to have their irregularities in connection corrected. Some of the callers also commended the Commission for amplifying the voice of NEDCo by bringing the amnesty to their attention.

The programme is now one of the most listened-to radio programmes in the Tamale metropolis. It has been used as a medium to receive, investigate and solve over 400 complaints since its inception. The listenership of the programme spans across the whole nation and also across the borders of the country. It remains the only medium where customers get to interact directly with their service providers.