The Executive Secretary of the Public Utilities Regulatory Commission, Dr. Ishmael Ackah, has indicated that the Commission will be publishing the Ghana Utility Performance Index (GUPI) this year.
According to him, the GUPI will be looking at regional performances of the various utility services using regulatory benchmarks and other indexes that are required to be met to enhance service delivery. It will also promote peer learning and challenge utilities to innovate and become more efficient.
Dr. Ackah said this during a two-day working visit to the Western region. As part of his visit, the Executive Secretary engaged staff of the regional office of the Commission and regional management teams of the utilities in the region including Volta River Authority (VRA), Ghana Grid Company (GRIDCO), Electricity Company of Ghana (ECG), TICO/TAQA and the Ghana Water Company Limited (GWCL).
He added that the Commission’s strategic focus for the year are regulatory audits and enhanced transparency. According to him, the Commission will work with utilities to enhance their efficiencies and invest in systems that can be used to monitor and independently verify data it receives from utilities.
The Commission will continue to engage and forge relationships with all stakeholders through education, effective complaint management and inclusive regulatory processes.