The Public Utilities Regulatory Commission, PURC has commenced a nationwide Consumer Service Clinic (CSC) in Kumasi, Ashanti Region, to afford consumers and utility service providers a platform to lodge complaints on the quality of service in the region.
The Executive Secretary of the commission, Dr, Ishmael Ackah in his welcome address at the launch of the consumer service clinic, indicated that two major reasons have informed the Commission’s decision to start this very important exercise in the Ashanti Region; the Ashanti region has the largest ECG customer population and the highest number of post-paid meters within the ECG operational areas in the country.
Dr, Ackah further indicated that, the rationale behind the CSC is to provide a common platform for the consumers, utility service providers and the regulator to provide guidelines on consumer complaints management and to explain the processes involved.
Dr. Ishmael Ackah made a clarion call on all utility service providers present to take the opportunity to explain to customers about their implementation of the new utility tariffs and to avail their staff to assist in resolving challenges consumers may be experiencing.
Present at the maiden consumer service clinic included; assembly members from across the region, chiefs, market women’s groups, utility service providers, the clergy and staff of the Public Utilities Regulatory Commission.
|Rev. Hayford Aduse-Poku, Chairman of the occasion addressing the participants||Participants Seated at the Consumer Service Clinic|
|Alhaji Abukari Jabaru, Director Regional Operations demonstrating the PURC Tariff Reckoner||Mr. Francis Baidoo, PURC Ashanti Regional Manager making a presentation|