Stakeholder Workshop on PURC's Proposed Consumer Services Regulations


In pursuance of Section 48 of the Public Utilities Regulatory Commission Act, 1997 (Act 538), the Commission intends to consolidate its existing regulations on quality of service in the electricity and water utility services and provide for areas previously not covered. This is aimed at enhancing the performance of the Commission’s mandate with respect to Monitoring of quality of utility service in the electricity and water sectors.

In view of this, the Commission posted a draft consolidated Consumer Service Regulations on its website and also published an advert in the dailies on 2nd August 2019, inviting views and comments from stakeholders and the general public on the proposed regulations. The Commission received comments and inputs from a number of stakeholders which were incorporated to revise the regulations.

Subsequently, the Commission organised a stakeholder workshop on 27th August 2019, to discuss the revised draft Consumer Services Regulations. The workshop was aimed at soliciting further submissions and comments in developing a comprehensive Legislative Instrument on quality of service. Groups and Institutions represented at the workshop were:

  • Utility Service Providers
  • Independent Power Producers (IPPs)
  • Ministry of Energy
  • Ministry Sanitation and Water Resources
  • Attorney General’s Department
  • Energy Commission
  • Private Enterprise Foundation
  • Africa Women Lawyers’ Association
  • Association of Ghana Industries (AGI)
  • Consumer Protection Agency (CPA)
  • Trades Union Congress (TUC)
  • Ghana Standards Authority
  • Imani Ghana
  • National Commission for Civic Education
  • The Ark Foundation
  • Institute of Statistical, Social Economic and Research (ISSER)








Commisisoner Daniel Owusu-Koranteng chairing the programme   Mrs. Nancy Atiemo, Director Legal, making a presentation on the draft regulations

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