Professional Mediation Training 2019



The Formal Hearing Secretariat, in collaboration with the Regional Operations Directorate of the Commission, organised a professoinal mediation training programme for staff of PURC.

The training was aimed at building the capacity of staff especially complaint officers in the Regional Operations  Directorate to enable them efficiently perofrm their role as mediators in the settlement of utility related complaints and disputes.

During the training programme, participants were introduced to Conflict, Conflict Resolution Techniques, Negotation and Mediation, and Communication Skills among other equally vital aspects of professional mediation. 

The participants were awarded certificates at the of the five-day training programme.


The Training in Pictures

Mr Martin Nwoso, Marian Conflict Resolution Centre   Participants seated during the Mediation Training

More Pictures