Consumer Services Committees

PURC BRINGS ITS SERVICES CLOSER TO YOUR DOORSTEP

The Public Utilities Regulatory Commission (PURC) has intensified its efforts in establishing Consumer Services Committees (CSCs) in accordance with the Public Utilities Regulatory Commission Act, 1997, (Act 538). These Committees are established in areas as the Commission may determine necessary, at places where PURC has no offices in other to bring services closer to the consumer.

By virtue of Section 31 of the Act, the Commission enacted the Public Utilities (Consumer Services Committee) Regulations 2002, L.I 1704a, to guide the formation and operation of the CSCs.

The Consumer Services Committee (CSC) serves as a “Watch Dog” with respect to the regulated utilities through the following functions;

  • To make representation to, and consult with public utilities on matters that affect consumers in the area of authority of the committee;
     
  • To keep under constant review, issues affecting the interests of consumers;
     
  • To educate customers on their right, responsibilities with respect to utility services and on the conservation of utility services;
     
  • To advise the Commission on matters relating to utility services and matters affecting customers referred to the committee;
     
  • To monitor the performance of utilities in the location of the committee;
     
  • To make consumer service recommendations to the Commission and ensure an improvement in services to customers;
     
  • To receive and transmit formal consumer complaints to the Commission; and
     
  • To perform any other functions that are incidental to these functions.

The PURC established the first CSC in Sekondi in the year 2008 on a pilot basis until it was formally inaugurated in 2011. The Commission there after established the Wa and Obuasi CSCs in May 2018 and were subsequently inaugurated on November 6 and 8, 2018 respectively.

Membership of the CSC is voluntary and represents the interest of the Commission in areas where the PURC does not have Offices yet.

 

 
Officials of PURC with the Wa CSC Members   Officals of PURC with the Obuasi CSC Members and Invited Dignitaries