CONSUMER PROTECTION
The Bureau of Consumer Services (BCS) within the PURC Secretariat has the responsibility of ensuring (in collaboration with other bureaux) that the regulated utilities deliver good quality of service to meet consumer expectations. Read More

COMPLAINTS PROCEDURE
The Regulations, known as the Public Utilities (Complaints Procedure) Regulations, 1999, (LI 1665) came into force in January 2000 after the due Parliamentary process. Read More